Contact us
Call our 24/7 Service Line for immediate assistance on your elevator.
Tri-State Elevator
- 24/7 emergency line
- (513) 661-1000
- Office
- (513) 635-6666
- info@tristate-elevator.com
- Office hours
- Monday – Friday, 8:00 a.m. – 4:00 p.m. (Eastern)
Request information
For fastest scheduling, call (513) 661-1000 or email info@tristate-elevator.com with your building address, elevator type (if known), and whether you need maintenance, testing, repair, or modernizations.
Helpful attachments include photos of the controller nameplate, any recent inspection paperwork, and a short description of symptoms (noises, floor mis-leveling, door timing issues, shutdown codes if displayed). The more context we have up front, the faster we can route your request to the right mechanic and propose a realistic timeline.
If you are comparing proposals, ask us how we document visits, how we handle after-hours callbacks, and how we coordinate with your fire alarm vendor when fire service mode is involved—we are happy to be transparent before you sign.
Our service area
We are based in Cincinnati, Ohio, and routinely dispatch mechanics across Ohio, Kentucky, and Indiana—including Greater Cincinnati, northern Kentucky, and nearby communities throughout the Tri-State.
Our home base is Cincinnati. From there we cover the core counties and cities below and can travel farther for the right project—call with your building address and we will confirm coverage.
Ohio — Greater Cincinnati and southwest Ohio
- Hamilton County — Cincinnati, Norwood, Forest Park, Blue Ash, Sharonville, Milford, Montgomery , and nearby communities
- Butler County — West Chester, Hamilton, Fairfield, Liberty Township, Middletown, Monroe , and nearby communities
- Warren County — Mason, Lebanon, Springboro, Franklin, Loveland, South Lebanon , and nearby communities
- Clermont County — Batavia, Milford, Goshen, Amelia, Withamsville, Williamsburg , and nearby communities
Kentucky — Northern Kentucky along the Ohio River
- Boone County — Florence, Burlington, Union, Hebron, Walton , and nearby communities
- Kenton County — Covington, Erlanger, Independence, Fort Wright, Villa Hills, Taylor Mill , and nearby communities
- Campbell County — Newport, Fort Thomas, Bellevue, Dayton, Alexandria, Highland Heights , and nearby communities
Indiana — Southeast Indiana near Cincinnati
- Dearborn County — Lawrenceburg, Aurora, Greendale, Dillsboro, Moores Hill , and nearby communities
Ready to get started?
We're here to help with your needs on safety tests, maintenance, repair, modernizations, or anything in between. Our priority is to respond quickly, help answer questions, and genuinely care about solving your challenges.
24/7 emergency service · Ohio, Kentucky & Indiana · info@tristate-elevator.com
Frequently asked questions
When should I call the 24/7 line instead of the office?
Call (513) 661-1000 24/7 for entrapments, fire service issues, or any condition that affects life safety. Use (513) 635-6666 or email info@tristate-elevator.com for quotes, scheduling, and non-urgent questions during weekday office hours.
What should I include in an email or quote request?
Include your building address, elevator type or manufacturer if you know it, and whether you need maintenance, safety testing, repairs, or modernizations. Photos of the controller nameplate and a short description of symptoms help us respond faster.
What are your office hours?
Monday through Friday, 8:00 a.m. to 4:00 p.m. Eastern. Emergency support is available outside those hours on the 24/7 line.
Where can I request information online?
Use the Request info button on this page to open our quote form (you will be asked to consent to contact per our Privacy Policy), or email us directly at the address listed in the contact block.