Effective date: May 21, 2026
Tri-State Elevator (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we handle personal information when you visit tristate-elevator.com, submit a request through our website forms, call us, or email us.
Who we are
Tri-State Elevator is a commercial elevator service company based in Cincinnati, OH. You can reach us at info@tristate-elevator.com, (513) 635-6666 (office, Monday–Friday 8:00 a.m.–4:00 p.m. Eastern), or (513) 661-1000 (24/7 emergency line).
Information we collect
Depending on how you contact us, we may collect:
- Contact details — such as your name, email address, phone number, company or property name, and building address.
- Message content — what you tell us about your elevator, maintenance needs, testing, repairs, or modernizations.
- Technical data — basic information your browser sends when you load our site (for example, IP address, browser type, and pages visited), which our hosting provider may log for security and performance.
We do not knowingly collect personal information from children under 13. Our services are directed to commercial property owners, managers, and facilities teams.
How we use your information
We use the information you provide to:
- Respond to quote requests, service questions, and scheduling inquiries;
- Provide elevator maintenance, safety testing, repairs, and modernizations;
- Follow up by phone or email about the request you submitted;
- Maintain business records related to customer relationships and compliance; and
- Improve our website and customer communication.
Consent to contact you
When you submit our online request form, you must check a box confirming that you agree we may contact you by phone or email about your request. That consent is required to submit the form. You may withdraw consent for future marketing-style messages at any time by emailing info@tristate-elevator.com; we may still retain and use information as needed to complete an active service relationship or meet legal obligations.
How form submissions are processed
Website form data is transmitted securely to a third-party lead-processing service that delivers your request to our team. That provider processes data on our behalf and only for the purpose of handling inquiries submitted through this site.
When we share information
We do not sell your personal information. We may share information:
- With service providers who help us operate our website, receive form submissions, or run our business systems;
- With mechanics, inspectors, or partners involved in servicing your building at your direction;
- When required by law, regulation, subpoena, or to protect the safety of people or property; or
- In connection with a business transfer, such as a merger or acquisition, with appropriate notice where required.
Data retention
We keep contact and service-related records for as long as needed to respond to your inquiry, maintain customer relationships, meet warranty or code documentation needs, and comply with applicable law. When information is no longer required, we delete or anonymize it where practicable.
Cookies and analytics
This site is primarily a static brochure website. We do not use advertising cookies or sell data for targeted advertising. Our hosting or CDN may set essential technical cookies or logs. If we add analytics in the future, we will update this policy.
Security
We use reasonable administrative and technical measures to protect information we hold. No method of transmission over the internet is completely secure; please avoid sending sensitive credentials through web forms.
Your choices
Depending on applicable law, you may ask us to:
- Access or correct personal information we hold about you;
- Delete information that is not required for legal or operational purposes; or
- Opt out of non-essential follow-up communications.
To make a request, email info@tristate-elevator.com with enough detail for us to verify your identity and locate your records.
Links to other sites
Our site may link to third-party sites (for example, social media). Their privacy practices are governed by their own policies, not this one.
Changes to this policy
We may update this Privacy Policy from time to time. The effective date at the top of this page will change when we do. Continued use of the site after updates means you accept the revised policy.
Contact us
Questions about this Privacy Policy? Email info@tristate-elevator.com or write to Tri-State Elevator, Cincinnati, OH.